Because tiffins are freshly cooked to order, this policy explains when meals can be cancelled or skipped and how refunds work.
1. Pausing & skipping days
Subscribers can pause or skip any day by informing us in advance — by 9 AM for lunch and 5 PM for dinner. Days skipped in time are not charged.
2. Cancelling a subscription
There is no lock-in. You can cancel your subscription anytime; billing simply stops for future meals. Meals already delivered in the current cycle remain payable.
3. When you're eligible for a refund
We'll gladly refund or replace a meal if it wasn't delivered due to our fault, or if there was a genuine quality issue reported promptly (within 2 hours of delivery, ideally with a photo).
4. When refunds don't apply
Refunds aren't available for meals cancelled after cooking has begun, for personal taste preferences after the meal is eaten, or when delivery fails because of an incorrect address or the customer being unavailable.
5. How to request a refund
Message us on WhatsApp at +91 70489 90536 or email mahadevtifinservice@gmail.com with your name, date, and order details.
6. Refund method & timeline
Approved refunds are issued to your original payment method or adjusted against your next monthly bill, typically within 5–7 business days.
This document is a starting template for a small food business. Please review and adapt it (and any bracketed details) with a qualified professional before publishing.